What payment methods do you accept?

We accept major credit cards, including:

• Visa
• MasterCard
• American Express
• Paypal
• Apple Pay
• Google Pay
• Shop Pay

Returns & Corrections

Q: What is your return policy?

A: We accept returns on non-personalized items provided they are in resalable condition. Items must be returned within 30 days of receipt. Please contact our customer service team through the Contact Us page to initiate a return and receive further instructions.

Q: What constitutes "resalable condition"?

A: Resalable condition means the item is unused, undamaged, and in its original packaging. Any item showing signs of wear, damage, or alteration will not be eligible for a return.

Q: What if I receive an incorrect or defective item?

A: If you receive an item that is incorrect due to an error on our part or if the item is defective, we will rectify the situation at no cost to you. Please contact our customer service team immediately through the Contact Us page, providing details and photographic evidence of the issue. We will arrange for a replacement or correction as quickly as possible.

Q: How do I initiate a return or report an error?

A: Please contact our customer service team through the Contact Us page on our website. We will provide you with the necessary instructions and address any questions you may have.

Q: Are personalized items eligible for returns?

A: Due to the custom nature of personalized items, we cannot accept returns unless the item is incorrect or defective due to an error on our part.

Q: How do I return my item?

A: To initiate a return, please follow these steps:

1. Contact Customer Service: First, contact our customer service team via the Contact Us page on our website. This allows us to document your return and provide you with any specific instructions.

2. Packaging: Carefully package the item(s) you wish to return, ensuring they are in their original, resalable condition. If possible, use the original packaging.

3. Include Information: Inside the package, please include a note with your order number, your name, and the reason for the return.

4. Shipping Address: Ship the package to the following address:

   StickerChef 141 Joseph St. Saint Ignace, MI 49781

5. Shipping Method: We recommend using a trackable shipping method and retaining the tracking number for your records. You are responsible for the return shipping costs, except in cases where the return is due to an error on our part.

6. Processing: Once we receive your return, we will inspect the item(s) and process your refund or exchange within [Number] business days. You will receive a confirmation email once the process is complete.

Important Notes:

• Please ensure that the item(s) are in resalable condition, meaning they are unused, undamaged, and in their original packaging.
• Personalized items are not eligible for returns unless they are incorrect or defective due to an error on our part.
• If you have any questions or concerns, please do not hesitate to contact our customer service team.

Click Link Below

https://stickerchef.com/apps/17TRACK

Q: Do you accept custom orders?

A: Yes! We specialize in creating custom vinyl decals and etched glass vinyl to your exact specifications.

Q: What information do I need to provide for a custom order?

A: To give you the most accurate quote and create your perfect decal, we'll need the following:

• Design:
  • A high-resolution image or vector file (preferred). Acceptable formats include: .AI, .EPS, .SVG, .PDF, .PNG, .JPG.
  • If you don't have a digital file, a clear sketch or detailed description will also work.
• Dimensions:
  • The exact width and height of the decal you need.
• Material:
  • Specify if you need standard vinyl or etched glass vinyl.
• Color(s):
  • Provide specific color codes (e.g., Pantone, CMYK) or a detailed description.
• Quantity:
  • How many decals do you need?
• Application:
  • Where will the decal be applied? (e.g., vehicle, window, laptop). This helps us advise on the best materials.
• Any Special Instructions:
  • Any specific cuts, finishes, or other details you require.

Q: How do I submit my custom order request?

A: Please use our Contact Us page to submit your inquiry. Attach your design files and include all the information listed above.

Q: Can you help me with the design if I don't have a file?

A: Yes, we can! Our design team can assist you in creating or refining your design. Please provide as much detail as possible in your inquiry. Design fees may apply.

Q: How long will it take to receive my custom order?

A: The turnaround time depends on the complexity of your design and the quantity ordered. We will provide an estimated timeframe after reviewing your request.

Q: How much will my custom order cost?

A: The cost of your custom order will depend on several factors, including the size, complexity, material, and quantity. We will provide a personalized quote after reviewing your request.

Q: Do you offer bulk discounts for custom orders?

A: Yes, we offer bulk discounts for larger orders. Please inquire through our Contact Us page for more information.