Refund Policy

We want you to be happy with your purchase from StickerChef. Please read our return and refund policy carefully.

Return Policy Overview

We accept returns on non-personalized items within 30 days of delivery, provided the item is in resalable condition (unused, undamaged, and in its original packaging). A 25% restocking fee applies to change-of-mind returns.

Personalized or custom items cannot be returned unless they are incorrect or defective due to an error on our part.

If you receive a defective or incorrect item, we will replace it or make it right at no cost to you.

What is considered “resalable condition”?

The item must be unused, undamaged, and returned in its original packaging. Any item that shows signs of wear, damage, installation attempts, or alteration will not be eligible for return.

How to Start a Return

Please follow these steps:

1. Contact us first — Email info@stickerchef.com or call/text (231) 412-7660. Do not ship anything back until we confirm and provide instructions.
2. Package the item carefully — Use the original packaging if possible and make sure the item is protected.
3. Include a note — Write your order number, full name, and the reason for the return inside the package.
4. Ship the package to:
   StickerChef
   1149 N Mukwa Dr
   Manistique, MI 49854
5. Use a trackable shipping method and keep your tracking number. You are responsible for return shipping costs on change-of-mind returns.

Return Shipping Costs

The customer is responsible for return shipping costs on change-of-mind returns. If the item is defective or we made an error, we will cover the return shipping cost.

Refund Processing

Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days. You will receive a confirmation email once the refund has been issued. Refunds are returned to the original payment method.

Defective or Incorrect Items

If you receive an item that is defective or incorrect due to an error on our part, please contact us immediately and include clear photos. We will arrange a replacement or correction at no cost to you.

Important Notes

• Personalized and custom items are final sale unless there is an error on our part.
• Items must be returned in resalable condition to be eligible for a refund (minus the 25% restocking fee on change-of-mind returns).
• We recommend using a trackable shipping method for all returns.

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Questions?

If you have any questions about our refund policy, please contact us:

Email: info@stickerchef.com
Call or Text: (231) 412-7660