Frequently Asked Questions
Frequently Asked Questions
Ordering & Customization
Q: Can I customize the size of my decal?
A: Yes. We offer custom sizing on most products. Contact us at info@stickerchef.com or call/text (231) 412-7660 with your desired dimensions (height × length) and we’ll provide a quote.
Q: Can I change the colors shown in the product images?
A: Yes. Most of our designs are available in 25+ colors. After you place your order, we will contact you to confirm your color choices. You can also reach out before ordering if you’d like to see the available colors.
Q: Do you create custom designs from scratch?
A: Yes. We love custom projects. Email us your ideas, artwork, or reference images and we’ll work with you to create the perfect decal. Please note that we cannot reproduce copyrighted or trademarked images.
Q: How long does it take to receive my order?
A: Most orders ship within 1–3 business days. Standard shipping typically takes 3–7 business days depending on your location. All orders include tracking.
Q: Do you offer rush production?
A: Yes. Contact us directly and we’ll do our best to accommodate your timeline.
Materials & Durability
Q: How long do your decals last?
A: Our decals are made with premium 6-year Oracal vinyl and are rated for 6+ years of outdoor use. Many customers report their decals lasting even longer with proper care.
Q: Are the decals weatherproof?
A: Yes. Our vinyl is UV-resistant, waterproof, and designed to withstand rain, snow, and sun exposure. It is ideal for RVs, boats, vehicles, golf carts, and other outdoor applications.
Q: Can I apply polyurethane or clear coat over the decals?
A: Yes. Our vinyl is compatible with polyurethane and clear coat, making it perfect for cornhole boards and other surfaces that need extra protection.
Q: Will the decals damage my paint or surface?
A: No. Our vinyl uses a quality adhesive that will not damage properly cured paint or most smooth surfaces when removed correctly.
Q: What surfaces work best?
A: Our decals adhere best to smooth, clean surfaces including painted metal (RVs, trailers, vehicles), fiberglass, smooth plastic, glass, sealed wood (cornhole boards), and gelcoat (boats). Avoid textured, porous, or unclean surfaces for best results.
Installation
Q: Are the decals hard to install?
A: No. Most customers successfully install their decals on the first try. Every order includes detailed instructions, and we also provide video tutorials on our Installation Instructions page.
Q: What tools do I need for installation?
A: You will need a squeegee or credit card, rubbing alcohol for cleaning, masking tape (for larger decals), and optionally a spray bottle with soapy water for the wet method. A squeegee is included with most orders.
Q: Can I reposition the decal if I make a mistake?
A: Yes, during installation you have a short window to adjust the decal before the adhesive fully sets. For larger decals we recommend the wet application method, which gives you more time to position it perfectly.
Q: What temperature is best for installation?
A: Install between 50–90°F for best results. Avoid extreme heat, extreme cold, or direct sunlight during application.
Sizing & Measurements
Q: How do I measure for the right size?
A: Measure the area where you want to place the decal (height × width). For RVs and vehicles, measure the specific panel. If you’re unsure, send us photos and measurements and we’ll help you choose the right size.
Q: What size cornhole decals do I need?
A: Standard cornhole boards are 24" × 48". Our cornhole decals are sized to fit standard boards. If you have custom-sized boards, just let us know your dimensions.
Q: Do your RV decals fit my specific RV model?
A: We offer many sizes that fit most RVs. Measure your existing decals or the space where you want them placed and we’ll make sure you get the correct size.
Etched Glass Decals
Q: What are etched glass decals?
A: Our etched glass vinyl creates the look of professionally etched glass at a fraction of the cost. They are perfect for shower doors, windows, cabinet doors, and decorative glass applications.
Q: Can you see through etched glass decals?
A: Yes. The frosted vinyl provides privacy while still allowing light to pass through. The finished look closely resembles real etched glass.
Q: How do I clean surfaces with etched glass decals?
A: Clean gently with mild soap and water. Avoid abrasive cleaners or scrubbing pads that could damage the vinyl.
Shipping & Tracking
Q: Do you ship internationally?
A: We currently ship within the United States. Contact us for international shipping inquiries.
Q: How much is shipping?
A: Free shipping on orders over $50. For orders under $50, standard shipping rates apply based on your location.
Q: Will I get a tracking number?
A: Yes. All orders ship with tracking and insurance. You will receive tracking information by email once your order ships.
Q: My tracking hasn’t updated. What should I do?
A: Tracking sometimes takes a few days to update. If it hasn’t moved in 3–4 days, contact us and we’ll look into it.
Returns & Refunds
Q: What is your return policy?
A: We accept returns on non-personalized items within 30 days of delivery, provided the item is in resalable condition (unused, undamaged, and in original packaging). A 25% restocking fee applies to change-of-mind returns.
Personalized or custom items cannot be returned unless they are incorrect or defective due to an error on our part.
If you receive a defective or incorrect item, we will replace it or make it right at no cost to you.
Q: How do I start a return?
A: Please contact us first at info@stickerchef.com or call/text (231) 412-7660. We will provide return instructions. Do not ship anything back until we confirm.
Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs on change-of-mind returns. If the item is defective or we made an error, we cover the return shipping.
Q: How long does it take to process a refund?
A: Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, and other secure payment methods through our Shopify checkout.
Q: Is my payment information secure?
A: Yes. We use Shopify’s secure, encrypted payment processing. We never see or store your full credit card information.
Design & Artwork
Q: Can you help me design my decal?
A: Yes. We offer free design support. Share your ideas with us and we’ll create a preview for your approval before production.
Q: What file format should I send for custom artwork?
A: Vector files (.AI, .EPS, .SVG) work best. We can also work with high-resolution images (.PNG, .JPG) at 300 DPI minimum. Email artwork to info@stickerchef.com.
Q: Can you recreate my RV’s old decal design?
A: Often yes. Send us clear photos of your existing decals from multiple angles and we’ll do our best to match the design. We cannot reproduce trademarked or copyrighted designs. Design consultations and previews are free with your order.
Q: Do you charge for design work?
A: No. Design consultations and previews are free with your order.
Contact & Support
Q: How can I contact customer service?
A: Email: info@stickerchef.com
Call or Text: (231) 412-7660
We typically respond within 24 hours.
Q: What are your business hours?
A: Monday–Friday 9 AM – 6 PM EST
Saturday 10 AM – 4 PM EST
Closed Sundays
Q: Can I visit your facility to see samples?
A: We are a family-owned online business and do not have a public showroom. You can view hundreds of real customer photos in our Customer Gallery.
Still Have Questions?
We’re happy to help.
Email: info@stickerchef.com
Call or Text: (231) 412-7660