Frequently Asked Questions
Ordering & Customization
Q: Can I get a different size than the ones listed?
A: Yes. Every design comes in several sizes, and we can resize any of our designs to fit your space. Email info@stickerchef.com or call/text (231) 412-7660 with the design name or model number and the size you need (height × length).
Q: How do I choose my color?
A: Most designs come in a wide range of gloss colors, with matte and metallic available on many. See the color chart in each listing's photos, then type your color in the "Additional Information" box when you order.
Q: Can I add my name or custom text?
A: Yes, on designs that offer it. Type your name or text in the "Additional Information" box when you order.
Q: Can you make a decal from my artwork, logo or photo?
A: No. We sell our own designs. We don't work from customer artwork, logos or photos of existing decals, and we can't reproduce copyrighted or trademarked images.
Q: How long does it take to receive my order?
A: Most orders are made in 2–3 business days. Standard shipping typically takes 3–7 business days depending on your location. All orders include tracking.
Materials & Durability
Q: How long do your decals last?
A: Our die-cut vinyl is rated for 5–7 years outdoors. Printed decals are rated for about 5 years outdoors. Etched glass vinyl lasts about 5–7 years outdoors and up to 15 years indoors.
Q: Are the decals weatherproof?
A: Yes. Our vinyl is UV-resistant, waterproof and designed to withstand rain, snow and sun. It is ideal for RVs, boats, vehicles, golf carts and other outdoor uses.
Q: Can I apply polyurethane or clear coat over the decals?
A: Yes. Our vinyl is compatible with polyurethane and clear coat, which makes it perfect for cornhole boards and other surfaces that need extra protection.
Q: Will the decals damage my paint or surface?
A: No. Our vinyl uses a quality adhesive that will not damage properly cured paint or most smooth surfaces when removed correctly.
Q: What surfaces work best?
A: Smooth, clean surfaces: painted metal (RVs, trailers, vehicles), fiberglass, smooth plastic, glass, sealed wood (cornhole boards) and gelcoat (boats). Avoid textured, porous or dirty surfaces.
Installation
Q: Are the decals hard to install?
A: No. Most customers install their decals successfully on the first try. Every order includes instructions, and you can download our install guides on the Installation Instructions page.
Q: What tools do I need?
A: A squeegee or credit card, rubbing alcohol for cleaning and masking tape for larger decals. A spray bottle with soapy water is optional for the wet method on die-cut decals. A squeegee is included with most orders.
Q: Can I use the wet method?
A: On die-cut vinyl, yes, and it gives you more time to position larger decals. Printed decals and etched glass decals use air-release vinyl and should be installed dry only.
Q: What temperature is best for installation?
A: Install between 50–90°F. Avoid extreme heat, extreme cold or direct sunlight during application.
Sizing & Measurements
Q: How do I measure for the right size?
A: Measure the area where you want the decal (height × width). For RVs and vehicles, measure the specific panel. If the size you need isn't listed, contact us and we'll resize the design.
Q: What size cornhole decals do I need?
A: Standard cornhole boards are 24" × 48", and our cornhole sets are sized to fit them, with enough decals for both boards. If your boards are a different size, let us know the dimensions.
Q: Do your RV decals fit my RV?
A: We offer several sizes that fit most RVs. Measure your existing decals or the space where you want them so you can choose the right size.
Etched Glass Decals
Q: What are etched glass decals?
A: Our etched glass vinyl creates the look of professionally etched glass at a fraction of the cost. It is perfect for shower doors, windows, cabinet doors and decorative glass.
Q: Can you see through etched glass decals?
A: The frosted vinyl gives privacy while still letting light through. The finished look closely resembles real etched glass.
Q: How do I clean glass with etched decals?
A: Clean gently with mild soap and water. Avoid abrasive cleaners or scrubbing pads.
Shipping & Tracking
Q: Do you ship internationally?
A: We currently ship within the United States only.
Q: How much is shipping?
A: Free shipping on orders of $75 or more. Orders under $75 ship for a flat $7.95.
Q: Will I get a tracking number?
A: Yes. You will receive tracking information by email as soon as your order ships. You can also use our Track Your Order page.
Q: My tracking hasn't updated. What should I do?
A: Tracking sometimes takes a few days to update. If it hasn't moved in 3–4 days, contact us and we'll look into it.
Returns & Refunds
Q: What is your return policy?
A: We accept returns on non-personalized items within 30 days of delivery, provided the item is in resalable condition (unused, undamaged and in original packaging). A 25% restocking fee applies to change-of-mind returns.
Personalized or custom items cannot be returned unless they are incorrect or defective due to an error on our part.
If you receive a defective or incorrect item, we will replace it or make it right at no cost to you.
Q: How do I start a return?
A: Contact us first at info@stickerchef.com or call/text (231) 412-7660. We will send return instructions. Please don't ship anything back until we confirm.
Q: Who pays for return shipping?
A: The customer pays return shipping on change-of-mind returns. If the item is defective or we made an error, we cover it.
Q: How long does a refund take?
A: Once we receive and inspect the returned item, refunds are typically processed within 5–7 business days.
Payment & Security
Q: What payment methods do you accept?
A: All major credit cards, PayPal, Shop Pay and other secure payment methods through our Shopify checkout.
Q: Is my payment information secure?
A: Yes. We use Shopify's secure, encrypted checkout. We never see or store your full card number.
Contact & Support
Q: How can I contact you?
A: Email info@stickerchef.com or call/text (231) 412-7660. We typically respond within 24 hours.
Q: Can I visit to see samples?
A: We are a family-owned online business and do not have a public showroom. You can see real customer photos in our Customer Gallery.