Frequently Asked Questions
Frequently Asked Questions
Ordering & Customization
Q: Can I customize the size of my decal?
A: Absolutely! We offer custom sizing on most products. Just contact us at info@stickerchef.com or call/text (231) 412-7660 with your desired dimensions (height x length), and we'll provide a quote.
Q: Can I change the colors shown in the product images?
A: Yes! Most of our designs are available in 25+ colors. After purchase, we'll contact you to confirm your color choices. You can also reach out before ordering if you'd like to see color options.
Q: Do you create custom designs from scratch?
A: Yes! We love working on custom projects. Email us your ideas, artwork, or reference images, and we'll work with you to create the perfect decal. Note: We cannot reproduce copyrighted images.
Q: How long does it take to receive my order?
A: Most orders ship within 1-3 business days. Standard USPS delivery takes 3-7 business days depending on your location. All orders include tracking.
Q: Do you offer rush production?
A: Yes, contact us directly for rush orders. We'll do our best to accommodate your timeline.
Materials & Durability
Q: How long do your decals last?
A: Our decals are made with premium 6-year Oracal vinyl, rated for 6+ years of outdoor use. With proper care, many customers report their decals lasting even longer.
Q: Are the decals weatherproof?
A: Yes! Our vinyl is UV-resistant, waterproof, and designed to withstand rain, snow, and sun exposure. Perfect for RVs, boats, vehicles, and outdoor applications.
Q: Can I apply polyurethane or clear coat over the decals?
A: Absolutely! Our vinyl is compatible with polyurethane and clear coat applications, making them perfect for cornhole boards and other surfaces that need extra protection.
Q: Will the decals damage my paint or surface?
A: No. Our vinyl uses a removable adhesive that won't damage properly cured paint or most surfaces when removed correctly. Follow our removal instructions for best results.
Q: What surfaces work best?
A: Our decals adhere to smooth, clean surfaces including:
- Painted metal (RVs, trailers, vehicles)
- Fiberglass
- Smooth plastic
- Glass
- Sealed wood (cornhole boards)
- Gelcoat (boats)
Avoid textured, porous, or unclean surfaces for best results.
Installation
Q: Are the decals hard to install?
A: Not at all! Most customers successfully install their decals on the first try. Each order includes detailed instructions, and we have video tutorials available on our Installation Instructions page.
Q: What tools do I need for installation?
A: For most installations, you'll need:
- Squeegee or credit card
- Rubbing alcohol for cleaning
- Masking tape (for larger decals)
- Spray bottle with soapy water (for wet method, optional)
A squeegee tool is included with most orders.
Q: Can I reposition the decal if I make a mistake?
A: During installation, you have a brief window to adjust the decal before the adhesive fully sets. For larger decals, we recommend the wet application method which gives you more time to position perfectly.
Q: What temperature is best for installation?
A: Install decals between 50-90°F for best results. Avoid extreme heat or cold, and don't install in direct sunlight.
Sizing & Measurements
Q: How do I measure for the right size?
A: Measure the area where you want to place the decal (height x width). For RVs and vehicles, measure the specific panel or area. If you're unsure, send us photos and measurements, and we'll help you determine the perfect size.
Q: What size cornhole decals do I need?
A: Standard cornhole boards are 24" x 48". Our cornhole decals are sized to fit standard boards perfectly. If you have custom-sized boards, let us know your dimensions.
Q: Do your RV decals fit my specific RV model?
A: We offer various sizes to fit most RVs. Measure your existing decals or the space where you want them placed, and we'll ensure you get the right fit.
Etched Glass Decals
Q: What are etched glass decals?
A: Our etched glass vinyl creates the appearance of professionally etched glass at a fraction of the cost. They're perfect for shower doors, windows, cabinet doors, and decorative glass applications.
Q: Can you see through etched glass decals?
A: Yes! The frosted vinyl provides privacy while still allowing light to pass through. The effect looks like real etched glass.
Q: How do I clean surfaces with etched glass decals?
A: Clean gently with mild soap and water. Avoid abrasive cleaners or scrubbing pads that could damage the vinyl.
Shipping & Tracking
Q: Do you ship internationally?
A: Currently, we ship within the United States. Contact us for international shipping inquiries.
Q: How much is shipping?
A: FREE SHIPPING on orders over $50! For orders under $50, standard UPS shipping rates apply based on your location.
Q: Will I get a tracking number?
A: Yes! All orders ship with UPS tracking and insurance. You'll receive tracking information via email once your order ships.
Q: My tracking hasn't updated. What should I do?
A: UPS tracking sometimes has delays in scanning. If your tracking hasn't updated in 3-4 days, please contact us and we'll investigate.
Returns & Satisfaction Guarantee
Q: What is your return policy?
A: We offer a 30-day no-hassle return policy. If you're not completely satisfied, contact us within 30 days of delivery for a refund or replacement.
Q: What if my decal arrives damaged?
A: All orders are shipped with insurance. If your decal arrives damaged, send us photos within 48 hours and we'll send a replacement immediately at no charge.
Q: What if I ordered the wrong size or color?
A: Contact us right away! If we haven't shipped yet, we can modify your order. If it's already shipped, we'll work with you to make it right.
Q: What is your satisfaction guarantee?
A: We stand behind our products 100%. If you're not happy with your decal for any reason, we'll make it right—whether that's a replacement, refund, or helping you find a solution.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods through our Shopify checkout.
Q: Is my payment information secure?
A: Absolutely. We use Shopify's secure, encrypted payment processing. We never see or store your credit card information.
Design & Artwork
Q: Can you help me design my decal?
A: Yes! We offer free design support. Share your ideas with us, and we'll create a preview for your approval before production.
Q: What file format should I send for custom artwork?
A: Vector files (.AI, .EPS, .SVG) work best, but we can also work with high-resolution images (.PNG, .JPG) at 300 DPI minimum. Email artwork to info@stickerchef.com.
Q: Can you recreate my RV's old decal design?
A: Often, yes! Send us clear photos of your existing decals from multiple angles, and we'll work to match the design. Note: We cannot reproduce trademarked or copyrighted designs.
Q: Do you charge for design work?
A: No! Design consultations and previews are free with your order.
Contact & Support
Q: How can I contact customer service?
A: 📧 Email: info@stickerchef.com
📱 Call/Text: (231) 412-7660
We typically respond within 24 hours.
Q: What are your business hours?
A: Monday-Friday, 9 AM - 6 PM EST
Saturday, 10 AM - 4 PM EST
Closed Sundays
Q: Can I visit your facility to see samples?
A: We're a family-owned online business. While we don't have a showroom, you can view hundreds of customer photos in our Customer Gallery to see real-world examples of our work.
Still Have Questions?
We're here to help! Contact us anytime:
📧 Email: info@stickerchef.com
📱 Call/Text: (231) 412-7660